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No.431124
Client Coordinator (Wholesale Matcha & Tea) Full time
- 投稿者 :
- Hokusan Tea Canada
- 連絡先 :
- メールを送る
- 更新日 :
- 2026-04-03 05:45
補足
Job TitleClient Coordinator (Wholesale Matcha & Tea)
Location
Toronto, ON (Hybrid)
Job Type
Full-time, Monday–Friday, 9:00 AM – 5:00 PM
About Us
We are an award-winning wholesale matcha and tea company serving cafés, restaurants, and food & beverage professionals across Canada. As a growing and fast-scaling business, we are expanding our team and looking for a Client Coordinator who will play a key role in shaping and improving the Hokusan client experience.
Job Description
The Client Coordinator is the first point of contact and gatekeeper of Hokusan Tea Canada, representing our brand and values in every client interaction. This role is responsible for delivering a consistently warm, professional, and thoughtful customer experience.
Rooted in the spirit of Omotenashi —attentive, proactive, and considerate service—the Client Coordinator ensures clients feel supported and cared for at every stage of their journey. While internal coordination with Sales, Marketing, and Distribution is important, the primary focus of this role is enhancing and protecting the client experience.
This role is ideal for someone who is calm under pressure, highly organized, naturally service-oriented, and takes pride in exceptional customer care.
Responsibilities
- Serve as the first point of contact for clients, providing friendly, professional, and thoughtful communication
- Coordinate client orders, inquiries, and requests with care and attention to detail
- Communicate with clients, partners, and internal teams to ensure a smooth client experience
- Support sales and operations with administrative tasks
- Maintain accurate client and order records across multiple systems
- Manage multiple priorities, including customer request changes and inquiries
- Collaborate across departments to ensure smooth operations
Qualifications
- 2–3 years office or administrative experience
- Experience in operations, logistics, or product-based businesses; wholesale/Food&Beverage experience a plus
- Advanced to native-level English (written & spoken); Japanese language skills are an asset
- Strong proficiency with company software and tools (QuickBooks, Shopify, Pipedrive)
- Canadian Citizen, Permanent Resident, or valid work authorization for 2+ years
- Calm, flexible, reliable, and team-oriented
- Strong problem-solving and time management skills
Preferred Qualities
- Potential to develop strong decision-making and judgment
- Naturally attentive, thoughtful, and proactive in communication
- Comfortable working in a multicultural, collaborative environment
- Organized, detail-oriented, and proactive
Work Environment
- Supportive and respectful team culture
- Flexible hybrid work arrangements
- Long-term growth opportunities
How to Apply
Please send your resume and a short introduction explaining why you are interested in this role and why you feel you would be a good fit.
In your email, please also answer the following question:
"This role involves managing multiple systems and teams simultaneously. How do you stay organized and ensure accuracy when juggling many tasks?”
Kindly email your application to [contact@hokusan.ca] with the subject line: “Client Coordinator Job Application.”
※：必須項目
掲載期限 2026-06-02